The True Cost of Building a 24/7 SOC: What You Need to Know

Building or buying a 24/7 security operations center (SOC) is the single biggest strategic decision for every managed service provider (MSP).

On one hand, building an internal SOC promises total control. It feels like the natural evolution for an IT provider: You manage it; therefore, you should also manage security.

On the other hand, the financial and operational reality of running a true 24/7 operation is often far more brutal than the initial spreadsheet suggests.

Heading into 2026, the gap between having a security team and having a 24/7 SOC is widening. Threat actors are operating with enterprise-grade efficiency, leveraging AI-driven reconnaissance and nonstop attack cycles.

To match it, MSPs and their clients need an always-on, enterprise-grade capability.

Here’s the breakdown of the real math behind building your own SOC versus partnering with a managed detection and response (MDR) provider, such as Blackpoint.

How Much Does It Cost to Build a 24/7 Security Operations Center (SOC)?

Ask a vendor for a quote on security information and event management (SIEM) licensing, and the cost of a SOC might look manageable.

But that’s only the tip of the iceberg.

Building a fully functional, 24/7 security operations center typically requires an initial infrastructure investment of $1 million to $2 million, followed by ongoing annual staffing costs that can exceed $1.5 million per year for a minimum viable team.

Aside from the hardware and software, the operational overhead includes recruiting in a market where 84% of organizations struggle to find talent, managing shift rotations to prevent burnout, and continuously tuning complex SIEM and security orchestration, automation, and response (SOAR) platforms.

Why the Math is Harder Than It Looks 

MSPs often make the mistake of calculating SOC costs based on a ‘9-to-5′ model or a simple ‘follow the sun’ rotation using existing staff.

But threat actors don’t work banking hours. To achieve true 24/7 coverage, where eyes are on glass at 3:00AM on a Saturday, the staffing requirements multiply rapidly.

#1. The Staffing Equation 

You can’t run a 24/7 SOC with two or three people, which is why the single most expensive component is human capital.

Consider that there are 168 hours in a week. A standard employee works 40 hours. Even with zero vacation, sick time, or training, you need 4.2 full-time employees (FTEs) just to cover one ‘seat’ 24/7.

When you factor in weekends, holidays, paid time off (PTO), sick leave, and training days, the industry standard to keep one reliable seat filled 24/7 is 8 to 12 analysts.

• Salary Reality: A skilled SOC analyst commands a salary between $80,000 and $120,000 annually. Tier 2 and Tier 3 analysts, required for actual threat hunting and escalation, command significantly more.
• Recruiting Tax: In a 2024 ISSA survey, 84% of organizations reported difficulty recruiting cybersecurity professionals. This means you’ll likely pay premium recruiting fees (usually 20-30% of the first year’s salary) just to get talent in the door.
• Burnout Factor: SOC analysts suffer from notoriously high burnout rates due to the high-stress nature of the job and alert fatigue. If one analyst leaves, your 24/7 coverage breaks immediately, forcing you to pay premium rates for emergency coverage or leave gaps in your defense while you spend months recruiting a replacement.

#2. The Infrastructure Investment 

Before you hire a single analyst, you need the ‘house’ for them to live in. Building the infrastructure — including physical space, secure networks, and the hardware stack — is a massive capital expenditure.

• SIEM & SOAR Licensing: SIEM is the heart of a SOC, ingesting logs from across your environment. Licensing costs for enterprise-grade SIEMS typically scale by data volume. As your business grows, your ‘data tax’ grows with it.
• Threat Intel Feeds: SOCs without data fly blind. To be effective, your SOC needs high-fidelity data on the latest indicators of compromise (IOCs) and tactics, techniques, and procedures (TTPs). This requires expensive subscriptions to commercial threat intelligence feeds, which can cost tens of thousands of dollars annually per feed.
• Integration Nightmare: Buying tools is easy. Making them talk to each other is hard. Integrating your endpoint detection and response (EDR), firewall, identity provider, and cloud logs into a unified dashboard requires specialized engineering time and custom development. 

#3. The Hidden Costs of Training & Tune-Ups 

The threat landscape shifts daily, and your SOC needs to evolve with it. So expect costs to continue accumulating as your SOC gets built and scales. 

• Continuous Training: 65% of organizations report a cybersecurity skills shortage. You can’t hire a junior analyst and expect them to stop a nation-state actor. MSPs that build an internal SOC invest heavily in continuous training (such as SANS courses and certifications like OSCP or CISSP), which can cost $5,000 to $8,000 per course per employee.
• ‘Tuning’ Tax: Out of the box, most security tools generate thousands of false positives. Your most expensive team members will spend hundreds of hours annually just tuning a tool to reduce noise — and that’s time not spent hunting threats.

Time-to-Value: Opportunity Cost of Building an Internal SOC

There’s the cost of time, too.

Building a mature SOC takes time, typically 6 to 18 months to reach full operational capability. Activities include sourcing tools, hiring staff, building playbooks, and tuning detection rules.

During this phase, your organization is exposed. You’re paying for the build-out, but you’re not getting any protection.

In contrast, partnering with an MDR provider offers immediate time-to-value. Onboarding can be completed in days or even hours. You flip a switch, and you instantly have a mature, 24/7 SOC protecting clients.

Switch to an ‘Instant’ SOC with Managed Detection & Response

The insurmountable barrier to entry is why high-growth MSPs are pivoting to the MDR model.

Instead of building the capability from scratch, MSPs partner with a provider like Blackpoint to ‘rent’ an elite capability that’s impossible to build internally. The cost shifts from an unpredictable capital expense to a predictable operational expense that scales with your revenue.

R3, a managed service provider serving enterprise-level clients, analyzed this exact decision. It needed 24/7 eyes-on-glass to support clients in legal, finance, and healthcare, but the math of building a SOC internally didn’t add up.

Kyle McNaney, Chief Technology Officer at R3, noted that partnering with Blackpoint gave the MSP the immediate operational equivalent of 3-4 full-time SOC analysts, a resource that would have cost hundreds of thousands of dollars annually to replicate.

By choosing MDR with Blackpoint, MSPs gain: 

• Immediate Maturity: Day 1 access to a veteran SOC team, including team members with National Security Agency (NSA) and other government backgrounds, without the recruiting headache.
• Active Response: MSPs don’t want a vendor that just send emails at 2:00AM. MSPs want a team that actively isolates hosts, terminates malicious processes, and disables compromised accounts.
• Zero Overhead: Hiring, managing, and building an after-hours team is taken care of.

Comparison: Build an Internal SOC or Partner for MDR 

Feature	Building Internal SOC	Partnering for MDR
Setup Time	6-18 months	Minutes or hours
Upfront Cost	$1M-$2M (infrastructure and hiring)	$0 (operational expenditure)
Staffing	6-12 analysts (for true 24/7)	Full team included
Tooling	Separate SIEM, EDR, and SOAR fees, plus tuning	Unified platform included
Response	Alert-driven; internal team must fix	Active remediation; SOC fixes
Maintenance	Continuous tuning, training, and turnover	Vendor-managed
Scalability	Hard limits based on headcount	Infinite scalability with client growth

Focus on Outcomes, Not Ownership

In 2026, clients don’t care if you own the SOC. They care that they’re secure.

For most MSPs, building a SOC is a distraction from your core business of serving clients and growing revenue. It requires you to become a software development house, a 24/7 call center, and a threat intelligence firm all at once.

Partnering with an MDR provider like Blackpoint, you convert a massive, unpredictable capital expense into a predictable operational cost. You gain a level of security maturity that even large enterprises struggle to build alone, and you free your internal leadership to focus on strategy rather than shift schedules.

Ready to see the math for yourself? Get the full breakdown in our comprehensive guide to making the right ‘Build vs Buy’ choice for your business.