ConnectWise Manage
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Sync usage automatically between ConnectWise Manage and CompassOne to reduce manual work, eliminate billing errors, and lighten your team’s workload. Also available, sync Blackpoint SOC tickets and comments automatically between CompassOne and ConnectWise Manage, so your team can respond faster, communicate directly with Blackpoint’s SOC from your PSA, and stay focused on what matters.
ConnectWise Manage + CompassOne Overview
01Reduce team workload
Automated usage syncing between CompassOne and ConnectWise Manage removes the need for manual product and agreement updates. Your team can focus on serving clients, not data entry and spreadsheets.
02Eliminate billing errors
Real-time, accurate product mapping and usage updates ensure that the correct quantities are always reflected in your PSA. Say goodbye to overbilling, underbilling, and costly reconciliation efforts.
03Bill faster, get paid sooner
Automatically synced Blackpoint usage makes invoicing faster and more accurate, cutting down billing cycles and improving cash flow. No more chasing or reconciling data before month-end closes.
04Scale without the overhead
As your customer base grows, the integration ensures your billing processes don’t become a bottleneck. Syncing usage per customer agreement means less manual tracking regardless of how many clients you add.
05Built for MSP billing models
Support for multiple product mappings, many-to-one associations, and overage billing gives you full control over how Blackpoint offerings align with your ConnectWise product catalog. Whether you're bundling services or billing per unit, CompassOne adapts to your packaging and pricing structures.
06Gain insight for smarter planning
Accurate, up-to-date usage data gives you clear visibility into client activity throughout the month. Use these insights to forecast growth, identify billing concerns before month-end, and make more informed business decisions.
07Eliminate email-based alert management
Stop relying on email notifications from Blackpoint’s SOC to track incidents. With the ConnectWise Manage ticketing integration, SOC alerts automatically generate tickets in your Manage instance with mapped fields — board, company, status, and priority — so nothing falls through the cracks.
08Communicate with the SOC from your PSA
Your technicians can respond to Blackpoint SOC analysts directly from ConnectWise Manage. Public notes added to a Manage ticket sync as comments in the linked SOC ticket, and partner-directed comments from the SOC appear as public notes in Manage. No more jumping between platforms to coordinate on incidents.
09Keep the SOC informed on your progress
When your team updates a ticket status in ConnectWise Manage, that change is automatically shared with the Blackpoint SOC. This gives SOC analysts visibility into where things stand on your side — without your team needing to send a separate update.
010Scale without adding manual steps
As your customer base and ticket volume grow, this integration ensures every SOC alert flows into your existing ConnectWise Manage workflows automatically. Your team can handle more clients without adding overhead.
011Straightforward setup
Create a new API security role and member account in your ConnectWise Manage instance, acquire the API token, enter these details into the CompassOne web application, map your Blackpoint products and services to your Manage product catalog and let the magic begin.