HaloPSA
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Stop navigating between tools to track incident response. With the Blackpoint and HaloPSA integration, SOC activity automatically becomes a HaloPSA ticket, updates stay synced across both platforms, and tickets are routed to the right team.
HaloPSA + CompassOne
01Reduce redundant tasks
Automated ticket syncing between CompassOne and HaloPSA removes the need for manual updates whenever you receive a SOC ticket. The integration creates a corresponding HaloPSA ticket using your configured client and team mappings, so your team doesn’t have to recreate SOC activity manually.
02Stop ticket drift and misconfigurations
Default field mappings for client, team, ticket type, priority, and other ticket settings to ensure SOC tickets are routed consistently in HaloPSA.
03Keep the SOC informed on your progress
Notes and status changes made in HaloPSA sync back to the Blackpoint SOC ticket, giving analysts visibility into your team’s progress without requiring separate updates.
04Manage response activity in HaloPSA
Stop switching between CompassOne and HaloPSA platforms to track SOC incident status. SOC comments, partner notes, and status updates stay connected across both systems, keeping your team and the Blackpoint SOC aligned without duplicate updates.
05Eliminate email-based alert management
Move SOC alert tracking out of email and into HaloPSA. Blackpoint SOC tickets and comments flow into HaloPSA, with mapped fields routing each ticket to the right place.
06Scale without the overhead
Tenant automapping helps connect Blackpoint tenants to existing HaloPSA clients quickly, while individual tenant mappings support more granular routing as your customer base grows.
07Straightforward setup
Create a new API user in HaloPSA, enter the API credentials into CompassOne, set account-level ticket defaults, and map individual tenants to the right HaloPSA clients and teams for more granular routing.